This role is focused on enhancing customer satisfaction by delivering exceptional service and engaging with customers to understand and address their needs effectively.Key Responsibilities:Respond to customer inquiries through various channels promptly and professionallyEnsure customers have a positive experience by providing clear, accurate information and resolving issues efficientlyCollect and analyze customer feedback to share insights with the team for continuous improvementCollaborate with cross-functional teams to address customer concerns and improve service deliveryMaintain accurate records of customer interactions and transactionsIdentify trends in customer feedback and assist in developing strategies to enhance customer experienceAssist in training new team members on customer service best practicesRequirements1-3 years of experience in a customer service or customer experience roleExcellent communication skills in English; additional language skills are a plusStrong problem-solving skills and an empathetic approach to customer interactionsAbility to work collaboratively within a team-oriented environmentProficiency with CRM software and standard office applications is mandatoryStrong organizational and multitasking abilitiesPositive attitude and commitment to delivering exceptional customer serviceBenefitsCompensation & Benefits:Competitive salary based on experienceMedical insurance coverageCompany-provided mobile phone and SIM card, and Laptop Opportunity to work with expanding FMCG brands across regional marketsDynamic and performance-driven work environment