Customer Service Advisor

Role Description The Customer Service Advisor is a full-time, on-site role based at Guide Academy’s New Cairo location. The advisor responds to inquiries via phone, email, and in person, providing clear information about training programs, recruitment services, and general academy offerings. Daily responsibilities include handling customer requests and complaints, ensuring timely resolution, updating records in the customer management system, and following up to confirm satisfaction. The role also involves guiding prospective participants through enrollment steps, coordinating with internal teams to resolve issues, and maintaining a professional, courteous communication style in all interactions. The advisor contributes to continuous improvement by sharing customer feedback and suggesting enhancements to service processes.QualificationsCustomer-focused Service and Customer Satisfaction skills, with a strong commitment to understanding needs and delivering positive experiences.Customer Support and Customer Service skills, including handling inquiries, resolving issues, and managing follow-ups efficiently.Strong verbal and written communication skills in English; additional language skills are an advantage.Ability to work on-site in New Cairo, manage multiple tasks, and maintain accuracy in documentation and data entry.Previous experience in customer service, education services, or recruitment environments is preferred.Basic proficiency with CRM or customer databases and common office software tools.Diploma or bachelor’s degree in a relevant field (e.g., Business, Communications, Humanities) or equivalent practical experience.