Customer service Agent - English account

Company DescriptionSutherland is a global player in digital transformation, combining Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to support enterprises in achieving business success. We work with globally recognized brands, leveraging advanced technologies and business process excellence to drive innovation and scalable transformations. With over 363 unique inventions and several patented technologies, Sutherland is at the forefront of creating pioneering solutions. Our commitment lies in optimizing operations, enhancing customer experiences, and delivering tailored, outcome-driven solutions via an “as-a-service” model.Job DescriptionThis is a full-time, on-site role for a Customer Service Agent, located in New Cairo. The Customer Service Agent will manage daily interactions with customers, addressing inquiries, resolving concerns, and ensuring customer satisfaction. Responsibilities include managing customer accounts, providing exceptional communication, and supporting the customer service team to meet organizational objectives. Agents will foster positive relationships and maintain the highest standard of customer care at all times.Qualifications B2 English level Problem-solving abilities and a customer-focused mindsetAbility to thrive in an on-site teamwork environmentAvailability to work a full-time schedule; flexibility to accommodate shiftsWhat We Offer✅ Fully paid training✅ Company-provided Transportation✅ Social & medical insurance✅ Guaranteed KPIs for the first 3 months✅ Professional work environment with career growth opportunities Additional InformationAll your information will be kept confidential according to EEO guidelines.