Customer service job

Sutherland · Cairo, Egypt · Posted 2026-04-27

Company DescriptionPipelineJob Description💬 About the RoleWe’re looking for friendly, confident, and customer-focused people to join our team as Customer Service Specialists. In this role, you’ll be helping customers, solving problems, and making sure every interaction ends on a positive note.What you’ll be doing:Answering customer questions and providing supportResolving issues in a calm, professional, and friendly wayCommunicating clearly and confidently over the phoneMaking customers feel heard, valued, and supportedWorking closely with your team to deliver great serviceQualifications✅ Who Can Apply?Fresh graduates & dropouts are welcome!Good communication and customer service skillsA positive attitude and willingness to learnStrong listening and problem-solving skillsComfortable working as part of a teamFluent English is required (B2/C1 level)Ability to work night & overnight shiftsAdditional Information🎁 What’s In It for You?Attractive salary Fully paid trainingGranted KPIS first 3 monthsSocial & medical insuranceFree transportation Overnight allowanceReal opportunities for career growth and promotion.

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About Sutherland

Information Services

Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.

What you should know

  • Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
  • High Transaction Volume: Processes more than 43 million transactions every month for global brands
  • 61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation

How they work

  • One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.

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