Banque du Caire · Cairo, Egypt · Posted 2026-06-24
Job SummaryTo achieve financial/non-financial targets assigned by delivering superior customer service within the scope of policies & procedure laid down by the bank.Job Responsibilities:Manage effectively the serve time spend with the customer to reach an acceptable service delivery within the turnaround time.Consistently deliver unbiased, competent and problem free services to meet and exceed customer expectations & achieve total customer satisfaction.Ensure quality proposals to retail credit department to minimize number of declined cases.Complete ownership of customer complaints and ensure that they are addressed as per laid down quality/service standards.Be fully aware of bank products and services to increase business volume and identify cross-selling opportunities during customer interaction to achieve cross selling targets.Adhere to branch process and report deviations to reach acceptable audit rating for the branch.Awareness of credit policies/operation manual, so as to contain risk & rejection cases to the minimum.Organize his/her work layout and appearance to keep up bank image.Provide constructive and constant feedback on improvement of products, services, processes to reduce cycle time of costs and enhance customer satisfactionAbility to understand customer’s needs and provide appropriate solution and attentionHandle customers with different demographics.Efficiently liaise/interact with internal stakeholder’s bank wide (call center, operations, etc.) to provide superior service to the customer.Deal with unstructured and complex customer problems related to the bank (not restricted to his branch).Take ownership of customer problems and handle it till final resolution through coordinating with other partners.Interact with other operational and functional departments to resolve customer problems.Assess the credit worthiness of the customer and process the request based on the eligibility for onward submission to the repetitive decision authority.Maximize Cross selling Ratio.Achieve assigned financial and non-financial targets in line with the bank policy.Qualifications:Bachelor's degree from accredited university in (Commerce, Business Administration, Economics & Finance).From 0 to 3 years of experience.Presentable with good communication &negotiation skills.Strong command of English language
Banque du Caire is one of Egypt's oldest commercial banks, established in 1952 and majority-owned by the Egyptian state. The bank provides retail, SME, and corporate banking services across a national branch network with a focus on small business and microfinance lending.
What you should know
250+ branches in Egypt: National branch network across Egyptian governorates.
Major SME and microfinance lender: Strong focus on small business and microfinance lending compared to peer state banks.
Founded in 1952: One of Egypt's oldest commercial banks, founded in 1952.
How they work
Financial inclusion — Deep history serving Egyptian SMEs and microfinance customers - financial inclusion is operational, not aspirational.