For 13 years, Capital Placement has connected students and graduates with international career experiences, opening doors that were once reserved for the few. We work with 4,000+ employers globally and run a growing portfolio of programs across the GCC, including client-led programs in Saudi Arabia and the UAE alongside our international internships.The roleYou'll be the first point of contact for candidates joining our programs, whether that's an internship abroad or a client-delivered program in the region. The role goes beyond chat support: you'll be actively involved in running and supporting these programs end to end, working with candidates globally and partnering closely with our clients.ResponsibilitiesAct as the primary point of contact for candidates across phone, email, and chat, supporting them throughout their program journeyRun consultations to understand each candidate's goals and recommend the right program for themSupport the day-to-day delivery of our client programs across the regionManage a high volume of candidates across multiple programs and stages without losing trackConduct interviews one-on-one or via Rena, our in-house AI interviewerCoordinate with clients and internal teams to make sure programs run smoothly from enrolment through completionMaintain accurate records across all systems, trackers, and databasesAnalyse candidate and program data, surface insights, and share recommendations with other teamsUse AI tools to improve the candidate experience and streamline internal workflowsTake ownership of issues and resolve them with sound judgement and creative problem-solvingRequirementsAvailable full-time. This is a full-time role and not compatible with studies, another job, or freelance commitmentsFluent in Arabic and English, both written and spokenComfortable working with international candidates and managing client relationships in the regionStrong communicator with a customer-first mindsetOrganised and detail-oriented, able to juggle multiple programs and priorities at onceCalm under pressure in a fast-paced environmentStrong problem-solver who takes ownership of outcomesCurious about AI and automation, and keen to use them in your day-to-dayExperience in recruitment, sales, customer success, or program coordination is a plusHaving lived or studied abroad is a bonusPerksSalary £400-£500/month (GBP-pegged).MacBook, private health insurance, 28 days holiday plus quarterly wellness days, UberEats budget, learning budget, work-from-home setup budget. Annual company getaways (Thailand, Vietnam, Sri Lanka so far). Real room to grow.HoursUK or US hours Monday to Thursday. Local time zone Fridays (9:30am to 5:30pm) or Sunday to Thursday if you are on our client project.ProcessMake sure you meet the requirements outlined in the job description and send your application via the link mentioned.Round 1: A 15-minute AI interview to assess your background and suitability for the role.Round 2: A 20-minute general aptitude test covering numerical reasoning, verbal reasoning, and logical thinking.Round 3: A 45-60 minute interview with two team members evaluating your expertise and experience related to the Customer Experience Associate position.Round 4: A 45-60 minute cultural fit interview focused on value alignment and team compatibility.Final Round: Discussion with the Founders, centring on your vision, strategic thinking, and overall fit for the role.The full process may take up to 2 weeks. We appreciate your time and patience as we work to find the best fit for both you and our team.