Coordinate services for customers who have encountered non-medical travel emergencies (ex: assist with replacements of travel documents like passports, lost luggage etc.)Coordinate concierge services in accordance with customer's service benefit, booking arrangements as requested.Initiate cases for customers experiencing medical emergencies while traveling away from home.Collaborate with and assist supporting all parties to ensure the customer receives the highest level of service during a time of need.Manage incoming emails to the Assistance Department following a defined procedure.Provide backup support to the case management process as required to meet overall demand.Escalate customer concerns/issues to Sr. Assistance Coordinator and/or Team Leader for resolution if all other means of satisfying the customer have been exhausted.Provide language support for International travelers both written and oral (may require fluency in a second language.)May perform other duties as assigned. Very good command of English and ArabicCompleted Bachelor's degree.English level: B2 or higher is required.Good working knowledge of Windows.Problem-solving, multitasking, time management, and organizational skills.Professional verbal and written communication skills.Professional and outgoing demeanor.Excellent problem-solving skills.