Company Description Sutherland is an AI-driven digital transformation company focused on delivering measurable business outcomes. We specialize in designing, running, and automating operations to bring innovative solutions to life. By implementing AI that evolves with continuous improvement, we transform business processes for maximum efficiency and productivity. Role Description This is a full-time on-site role located in Cairo for a Customer Service Representative. The role involves providing exceptional customer service and support, resolving inquiries, ensuring customer satisfaction, and enhancing overall customer experience. Responsibilities include responding to customer inquiries via various channels, addressing concerns, and delivering solutions to meet customer needs effectively. Qualifications Strong skills in Customer Service and Customer SupportProficiency in ensuring Customer Satisfaction and enhancing Customer ExperienceProven ability to resolve customer inquiries and deliver tailored solutionsExcellent communication and interpersonal skillsAbility to work in a team-oriented and fast-paced environmentPrior experience in a customer service role is advantageousFluency in written and spoken English; additional languages are a plusHigh school diploma or equivalent; a bachelor's degree is preferred
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.