Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in New Cairo. The Customer Service Representative will handle day-to-day customer interactions, providing support and ensuring customer satisfaction. Responsibilities include responding to customer inquiries, resolving issues, and maintaining a high level of customer experience. The role also involves documenting interactions, updating customer records, and collaborating with other team members to improve service procedures. QualificationsCustomer Service Representatives, Customer Support, and Customer Experience skillsAbility to ensure high levels of Customer Satisfaction and effective Customer ServiceExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to work on-site in New CairoExperience in customer service roles is beneficialHigh school diploma or equivalent; additional education is a plusFluency in English is a MUSTFlexibility with night and overnight shifts is a MUSTBenefits20,800 Net salary and more!fully paid trainingsocial and medical insurancetransportation is provided (door to door for ladies)KPIs are granted 1st 3 months95% of our promotions are internalNo experiencezx is required!Lots of events and Lots of fun!
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.