Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.As we continue to grow, we are seeking an Customer Success Executive who will play a crucial role in strengthening client relationships and driving new business opportunities. If you are passionate about leveraging technology to simplify shipping complexities and provide clients with real-time data, we invite you to join our innovative team at Nowlun and contribute to the future of logistics.ResponsibilitiesIdentify and pursue new business opportunities within existing client accounts to drive revenue growthDetermine the monthly business volume for each clientIdentify the types of services required by each clientIdentify the sources from which the client imports and exportsClearly communicate the services and benefits offered by the company, whether they are service-oriented or accounting-related Seek new clients for the company while maintaining a strong follow-up with current clientsEnsure new businesses from one customers are landed smoothly within Nowlun's operation teamManage and nurture relationships with accounts to ensure high levels of client satisfaction and retentionCollaborate with cross-functional teams to ensure seamless service delivery and address client needs effectivelyConduct regular account reviews to assess performance, identify areas for improvement, and discuss future goals with clientsRequirements2+ years of experience in account engagement or operation within logistics (preferably in freight forwarding or a relevant field). Good understanding of ocean freight processes and pricing structuresExcellent communication and interpersonal skills with the ability to build rapport with clientsGoal-oriented mindset with a track record of meeting or exceeding sales targetsProficient in using computers and familiar with Office programs and emailFamiliar with CRM software is a plusMust be open to traveling outside your city for customers meetingsAbility to work under pressure and challenging goalsBachelor's degree in Business, Logistics, or a related field is preferredBenefitsJoin a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excelQuarterly BonusCompany Stock Options (we hire partners)Private Health InsuranceChannel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored regionEmbrace opportunities to learn, grow, and expand your skills every single day