ETISAL International Group · Cairo, Egypt · Posted 2026-06-14
QualificationsStrong customer-facing skills, including Customer Support, Customer Service, and a commitment to Customer Satisfaction.Excellent Communication abilities, with clear, concise writing skills for chat and email interactions.Ability to perform basic Troubleshooting, identify root causes, and provide step-by-step guidance to customers.Previous experience in a contact center, BPO, or similar customer support environment is preferred.Strong attention to detail, time management, and the ability to handle multiple conversations simultaneously.Fluency in EnglishWhy Join Us?Salary: Up to 16k Net EGP.Performance Incentives: Monthly bonuses up to 3,500 EGP.Rotational shifts (The latest shift ends at 10:00 PM).Comprehensive Social & Medical Insurance, plus fully Paid Training.Transportation provided directly from Metro Seknat El Maadi.
Preparing for a Customer Service & Hospitality role
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
ETISAL International is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with three contact-center facilities in Cairo, 2,200 seats and ~1,800 employees.
What you should know
Global Workforce Presence: Employs 4,200 professional staff across global delivery centers in Egypt, Saudi Arabia, and India
Global Powerhouse: Operates a total capacity of 3,500 expandable multi-media contact center seats to serve six continents
6 Language Support: Provides voice and non-voice outsourcing services in multiple languages including English, French, German, Spanish, Italian, and Arabic