Customer Support Agent (Technical English Account)
ETISAL International Group · Cairo, Egypt · Posted 2026-06-25
We’re Hiring – Technical Customer Service Representative---We are looking for a Technical Customer Service Representative to join our team in Maadi. This is a voice‑based account focused on providing high‑quality technical support to customers in a professional and supportive environment.---What we offer:· Competitive net salary – up to 17,000 EGP, plus performance incentives and attendance bonus· Social and medical insurance· Custom rotational shifts – last shift ends at 10:00 PM (no overnight work)· A supportive, low‑pressure environment – this is not a rush account; no cold calling or sales pressure· Prime location in Maadi with a globally recognised company---Requirements:· Android user· English proficiency: B2 or higher· Gr@duate in any field (experience is a plus; training is provided)
Preparing for a Customer Service & Hospitality role
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
ETISAL International is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with three contact-center facilities in Cairo, 2,200 seats and ~1,800 employees.
What you should know
Global Workforce Presence: Employs 4,200 professional staff across global delivery centers in Egypt, Saudi Arabia, and India
Global Powerhouse: Operates a total capacity of 3,500 expandable multi-media contact center seats to serve six continents
6 Language Support: Provides voice and non-voice outsourcing services in multiple languages including English, French, German, Spanish, Italian, and Arabic