Customer Support Specialist ( C1 )

Company Description RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services for clients across diverse industries. Since 2001, RAYA CX has been the trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Leveraging advanced technology, innovative strategies, and highly skilled professionals, RAYA CX delivers integrated business process outsourcing solutions. The company operates from some of the most competitive labor markets, ensuring excellence and continuous improvement in every service provided. Role Description We are seeking a dedicated Customer Support Specialist (C1) for a full-time position at our Qesm 1st 6 October location. In this on-site role, the specialist will handle customer inquiries professionally and effectively, ensuring customer satisfaction through resolution of issues and requests. Daily responsibilities include providing technical support, troubleshooting customer challenges, escalating complex cases, and documenting interactions to improve overall processes and service delivery. The role requires maintaining a customer-centric approach while working collaboratively within the team. Qualifications Proficiency in Customer Support and ensuring Customer SatisfactionStrong Interpersonal Skills to build rapport with customers and team membersExperience in Technical Support and problem-solvingAnalytical Skills to assess and resolve customer inquiries effectivelyExcellent communication skills, both verbal and writtenFluency in English; additional languages are a plusAbility to multitask and prioritize in a fast-paced environmentHigh school diploma or equivalent; a bachelor's degree is an advantage