“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals350+ locations worldwideFortune 500Globally unified systemsJob DescriptionAs the Customs Brokerage Manager, you will play a key role in developing and strengthening our customs brokerage product in the marketplace. You will partner closely with Operations, Finance, Sales, People, Systems, and Compliance teams to ensure full adherence to company policies and procedures. This role requires a proactive leader who can drive operational excellence, optimize processes, develop talent, and ensure seamless customs compliance for our customers.Ensure all classification instructions for all customer shipments are accurately executed. Monitor duty deferment usage and levels. Oversee and review license/visa applications. Ensure all new business is transitioned correctly and efficiently. Conduct a minimum of two face‑to‑face calls per week focusing on retention and sales. Maintain strong, positive relationships with the Trade Compliance Manager and support all compliance initiatives and trainings. Promote and leverage productivity tools (e.g., EDOC, process management, Customsware, Expo customs systems). Manage customer refunds in collaboration with customs authorities. Oversee the management and integrity of the customs system. Send client report requests through the available database (Expo requests, Expo reporting). Provide content for customer reviews, including duty/VAT updates. Implement new system changes and enhancements within the department. Lead staff appraisals and one‑to‑one meetings in line with the 3+1 Initiative. Assist and support the supervisor and key staff in goal setting and development monitoring. QualificationsExcellent written and verbal communication skills. Strong listening skills and ability to collaborate effectively. Proven leadership capabilities and emotional intelligence. Ability to lead and manage change. High adaptability in a dynamic environment. Strong presentation and analytical thinking skills. Effective problem‑solving abilities. Strategic planning capability. Strong command of written and spoken English. Knowledge of global logistics and industry standards. Proven experience of at least 5–10 years in Egypt’s customs brokerage sectorStrong understanding of customs procedures and compliance requirements. Additional InformationExpeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development Program