Company Description“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals350+ locations worldwideFortune 500Globally unified systemsJob DescriptionAs a Lead Agent – Ocean Export, you will support the Supervisor and Manager in running daily operations, ensuring the smooth and timely movement of freight while delivering excellent customer service.You will also play a key role in guiding the team, driving efficiency, and maintaining strong relationships with customers.OperationsEnsure smooth and timely processing of ocean export shipmentsPrepare and verify export documentationManage accurate data entry, billing, and job costingCoordinate shipments with customers and meet service expectationsMonitor shipments to ensure customer satisfactionFollow customer SOPs and company proceduresIdentify opportunities to improve processes and efficiencyTeam & PerformanceSupport workload distribution within the teamMonitor workboards and ensure KPIs are metGuide and mentor team membersPromote a positive and collaborative team environmentDrive adoption of tools and process improvementsCustomer & Business SupportBuild and maintain strong customer relationshipsSupport pricing requests in line with customer needs and market conditionsContribute to customer retention and CRM updatesMonitor invoicing and ensure accuracyCommunicate proactively with stakeholdersQualificationsMinimum 5 years of experience in Ocean Export or freight forwardingGood understanding of export operations and documentationKnowledge of Expeditors systems, products, and processesStrong customer service mindsetGood communication skills in English (written and verbal)Proficiency in Microsoft Office (Excel, Word)Strong organization and time management skillsProblem-solving mindset with attention to detailAbility to work independently and within a teamPositive attitude and willingness to learnAbility to support and guide team membersPreferred: Hazardous Materials certificationAdditional InformationExpeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development Program