Job Title: Senior Quality Assurance / Team lead - Waste Management & RecyclingJob SummaryThe Senior Quality Assurance (QA) is responsible for establishing, monitoring, and continuously improving quality standards across all operational, traceability, and sustainability projects. The role ensures full compliance with internal SOPs, client SLAs, regulatory requirements, and data integrity standards while acting as a key governance and assurance function supporting Operations, Project Management, and Senior Leadership.Key Responsibilities Quality Framework & GovernanceDesign, implement, and maintain quality management frameworks, SOPs, and control mechanisms across all operational projectsEnsure alignment with client SLAs, brand owner requirements, traceability standards, and regulatory obligationsAct as the quality authority for operational processes, data integrity, and project execution Audits, Inspections & CompliancePlan and conduct regular internal audits, field inspections, and compliance reviews across operations, recyclers, traders, and field teamsLead root cause analysis for quality non-conformities and oversee corrective and preventive action plans (CAPAs)Ensure readiness for external audits, client assessments, and governmental inspectionsMaintain audit records, findings, and compliance documentation Data Quality & Traceability AssuranceEnsure accuracy, consistency, and reliability of data across systems, dashboards, and traceability platforms (including Dawar)Define and enforce data validation rules and quality checkpointsMonitor data flows from field operations to dashboards and reportsFlag data integrity risks and ensure timely resolution Operational Quality & Performance MonitoringMonitor operational performance against quality KPIs, SLAs, and defined standardsConduct process walk-throughs and spot checks to ensure adherence to SOPsSupport Operations Manager and Project Leaders with quality insights and improvement recommendationsVerify corrective actions are implemented and effective Stakeholder & Cross-Functional CoordinationWork closely with Operations Manager, Project Leaders, Team Leaders, Technology, and Finance teams to embed quality into daily operationsProvide quality-related inputs to brand owner reports and executive dashboardsAct as the quality point of contact during client communications and escalations Continuous Improvement & Risk ManagementIdentify systemic quality risks, operational gaps, and recurring issuesLead continuous improvement initiatives focused on process optimization, cost efficiency, and risk reductionRecommend enhancements to operational workflows, tools, and controlsSupport scaling of operations while maintaining quality consistency Training & Quality CultureDevelop and deliver quality training programs for operations, project teams, and field staffPromote a culture of quality ownership, accountability, and compliance across the organizationCoach team leaders and supervisors on quality best practices and standards Reporting & Executive CommunicationPrepare quality performance reports, audit summaries, and compliance dashboardsReport quality performance, risks, and improvement actions to the Operations Manager and DirectorsSupport board-level or senior management reporting related to quality, compliance, and operational assuranceRequirementsQualifications & ExperienceBachelor's degree in Engineering, Quality Management, Operations, Environmental Studies, or a related field3-5 years of experience in quality assurance or quality management, preferably in waste management, recycling, logistics, manufacturing, or sustainability-driven operations.Strong experience in audits, compliance, SOP development, and process control.Proven exposure to traceability systems, data quality management, and operational dashboards.Proven hands-on experience using quality audit tools and software for planning, executing, documenting, and tracking audits and corrective actions.Strong familiarity with audit checklists, CAPA tracking tools, compliance dashboards, and quality reporting systems.Ability to design, customize, and maintain digital audit tools aligned with operational SOPs and client SLAs.Certifications (Preferred / Required - Adjust As Needed)ISO 9001 Lead Auditor or Internal Auditor (preferred)Six Sigma Green Belt / Black BeltQuality Management or Process Improvement certificationEnvironmental or sustainability-related certifications (advantage)