Delivery Excellence and Quality Assurance

Company DescriptionUnited Delta is a leading digital transformation company headquartered in Saudi Arabia with a global presence in the UAE, Egypt, and the Netherlands. Specializing in innovative solutions, United Delta focuses on key areas like Hyperautomation, Enterprise Data Solutions, Airport Transformation, and custom Salesforce-based applications. By leveraging cutting-edge tools and technologies, the company empowers organizations to modernize and optimize their operations. United Delta provides end-to-end implementation, consultancy, near-shoring, and offshoring services to ensure seamless adoption and efficiency. With a commitment to driving business transformation, United Delta stands as a trusted partner for innovation and growth.Job Title: Delivery Excellence and Quality Assurance – Senior ManagerReports toChief Executive Officer (CEO)Direct ReportsQA Leads, Process Analysts, SDLC Governance SpecialistsCMMI Coordinators, Quality Auditors, Continuous Improvement SpecialistsRole Purpose The Delivery Excellence and Quality Assurance – Senior Manager is responsible for establishing, governing, and continuously enhancing Software Development Life Cycle (SDLC) standards across all delivery streams, platforms, and business units at United Delta. This role acts as the central authority for process discipline, delivery quality, and operational governance, ensuring all projects align with defined SDLC frameworks, contractual commitments, and international best practices. By driving CMMI Level 3 maturity, embedding quality gates across project lifecycles, and institutionalizing a culture of "first-time-right" delivery, the role ensures predictable outcomes, sustainable profitability, and scalable growth across enterprise digital transformation initiatives.Key Responsibilities 1. SDLC Governance & Standardization Design, implement, and continuously improve SDLC frameworks, methodologies, templates, and governance models across all delivery units. Ensure consistent adoption of SDLC standards across diverse delivery environments, including hyper automation, integration, data, and enterprise application projects. Establish clear quality gates across the full project lifecycle (initiation → design → development → testing → deployment → closure). 2. QA Function Leadership & Delivery Excellence Establish and lead a centralized QA function responsible for process enforcement, delivery quality, and operational monitoring. Drive delivery excellence practices across all projects, ensuring alignment with scope, timelines, cost, and quality expectations. Embed QA into day-to-day delivery operations rather than treating it as a post-delivery activity. 3. Quality Audits & Compliance Monitoring Conduct structured and periodic QA audits across ongoing and newly initiated projects to ensure all are complying to the UD processes handbook.Assess compliance against SDLC standards, contractual obligations, and internal governance frameworks. Identify gaps, risks, and deviations, and issue formal Non-Compliance (NC) reports with actionable remediation plans. 4. Risk, Issue & Non-Compliance Management Establish a formal framework for tracking non-compliance, managing delivery risks, and enforcing corrective and preventive actions. Ensure timely closure of audit findings and continuous monitoring of remediation effectiveness. Escalate critical quality risks to senior management and steering committees when required. 5. Performance Monitoring & Continuous Improvement Define and track QA KPIs and delivery quality metrics, including compliance rates, defect leakage, audit findings, and rework levels. Drive continuous improvement initiatives based on data-driven insights and root-cause analysis. Standardize best practices and reusable assets across projects and business units to accelerate maturity and keep projects’ historical data for future reference.6. Cross-Functional Alignment & Stakeholder Engagement Collaborate closely with PMO, Delivery & Operations, Engineering & Architecture, and Business Units to deploy quality and governance across all project stages. Support proposal and pre-sales teams in defining realistic delivery approaches, governance models, and quality commitments. Facilitate knowledge sharing, lessons learned, and capability building across delivery teams via workshops and retrospective meetings.7. CMMI Level 3 Enablement & Process Maturity Lead United Delta's initiative toward achieving CMMI Level 3 maturity for SDLC and delivery processes. Develop and execute the roadmap covering process standardization, documentation, governance, training, and organizational readiness. Coordinate with external auditors, consultants, and the SEI community to achieve formal certification and sustain continuous improvement. 8. Culture of Quality & Accountability Promote a culture of quality ownership, governance discipline, and delivery accountability across all teams. Ensure alignment with "first-time-right" delivery principles and proactive risk mitigation mindsets. Drive awareness and training across teams on SDLC standards, quality expectations, and compliance requirements. Qualifications & Experience Bachelor’s degree in computer science, Engineering, or a related field.Relevant certifications preferred: PMP, PMI-PBA, CSM, SAFe, ITIL, CMMI Appraiser, or Six Sigma. Minimum 10 years of progressive experience in QA, SDLC governance, PMO, or delivery assurance roles, with at least 5 years in leadership positions. Proven experience in enterprise digital transformation projects and multi-platform system integration environments. Strong background in defining, implementing, and auditing SDLC frameworks and governance models at scale. Hands-on experience with CMMI implementation, preferably targeting or achieving Level 3 maturity. Solid understanding of Agile, Waterfall, and hybrid methodologies across multi-vendor delivery ecosystems. Fluent in English and Arabic (written and verbal) with excellent communication, presentation, and executive stakeholder management skills. Main Objectives Achieve organization-wide adoption of standardized SDLC processes and quality gates across all delivery units. Increase compliance with delivery governance, contractual commitments, and internal policy frameworks. Reduce non-compliance findings, delivery escalations, and post-release defects through proactive quality assurance. Improve delivery predictability, efficiency, and customer satisfaction by embedding quality into daily operations. Successfully execute QA audits and achieve CMMI Level 3 certification within the defined roadmap timeline. Build a resilient, data-driven quality function that scales business growth and technological complexity. Key KPIs Delivery & Quality Controlling Defect leakage rate and post-release bug frequency Rework percentage under tolerance Productivity & Utilization QA audit cycle time & closure rate (%) Process adoption rate across delivery teams (%) Standardized asset/template reuse rate (%) Financial Performance Cost of quality (prevention + appraisal vs. failure costs) Budget adherence for QA & governance initiatives (%) Process & Maturity CMMI compliance score & audit readiness index Non-compliance findings resolution time (days) Process improvement initiatives delivered per quarter Customer & Business Impact Customer / Product Owner satisfaction (CSAT / NPS) Escalation frequency & resolution time Knowledge continuity & handover success rate