Deloitte Innovation Hub | Command and Support Center | Site Reliability Tech Lead, Cairo, Egypt

Connect to your career at Deloitte Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.Deloitte innovation hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.Connect to your opportunityStep into a highly impactful role where you will help us build and operate our brand-new centralized command center for public finance in Cairo. As a Site Reliability Engineer (SRE) you will ensure our enterprise infrastructure remains highly available, scalable, and fully optimized. You will go beyond basic troubleshooting to proactively manage and resolve complex technical challenges across diverse cloud environments. You will compose our support level 2 and 3 team for a national scale product that has been deployed in 3 GCC counties, the knowledge of the product will be transferred in training sessions.Monitor and proactively troubleshooting to prevent outage and service interruptionInvestigate and resolve infrastructure and application incidents coming from support level 1 or from the observability tools.Root cause analysis and problem management, conduct post incident reviews and update runbooks and knowledge base articlesPerformance and capacity management, monitor cloud utilization and optimize multi-cloud environments to ensure continuous high system reliability and uptime.Automation and efficiencies, develop scripts to generate effort reductions and standardization, maintain infrastructure as a code templates and repeatable procedures.Security and compliance, assist with client’s audits and incidents responsesBack up and recovery, validate and monitor back up jobs, test recovery proceduresDocument and knowledge sharing, maintain accurate documents for configuration, train support level 1 to increase first call resolutionCustomer communication and SLAs/KPIs tracking and reportingVendor and tool liaison, coordinate with cloud providers and track open tickets to ensure timely resolutionOn call shift responsibilities, participate in on call rotations Connect To Your Skills And Professional ExperienceAnalytical Thinking enables you to break down complex system behaviors to find the direct root cause of infrastructure issues. Adaptability allows you to seamlessly transition between different cloud platforms and tools in a fast-paced environment. Collaborative Problem-Solving ensures you work effectively with specialized engineering teams to build resilient, long-term technical solutions.EssentialsExtensive, highly advanced expertise in multi-cloud operations and Site Reliability Engineering, reflecting senior-level industry tenure.Demonstrated multi-cloud expertise with hands-on technical capabilities across platforms.Possession of at least two of the following certifications (Note: if you hold two, Deloitte will train and support you in acquiring the third):Amazon Web Services (AWS) CertificationGoogle Cloud Platform (GCP) CertificationOracle Cloud Infrastructure (OCI) CertificationExperience with observability toolsExperience with integration flowsExperience with DevOps toolsFamiliarity with foundational Site Reliability Engineering (SRE) practices and automation frameworks.7 to 10 years minimum prior experience operating within an enterprise-level IT command center.Connect to your business – Technology & TransformationDistinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.Personal IndependenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.Connect with your colleaguesLocation: Cairo, Egypt“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” -Dan, Technology & Transformation“Everyone always says, “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” – Gillian, Technology & TransformationOur commitment to youMaking an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next stepA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.