WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to deliver hands-on technical support across hardware, software, and data center environments across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.Client in 190+ countries6000+ Engineers200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.Start your journey with Excis and grow with us!Location: Southern Business District,Cairo Festival City, Road 90,Fifth Settlement, New Cairo City, Cairo,Egypt. PO Box 171-11835What You’ll Do:Provide deskside and onsite support for Windows OS (7/10), MS Office, desktops, notebooks, printers, and handheld devices, including hands-and-feet support for network and data center equipment.Troubleshoot and assist end users with mobile device setup, activation, and performance issues across iOS, Android, and BlackBerry devices.Support conference room A/V equipment, Windows image build processes, SCCM deployments, and use remote connectivity tools (SMS, Bomgar, WebEx, Live Meeting, Windows Native tools).What You Need:2–4 years of hands-on experience in deskside / onsite support with strong troubleshooting skills in Windows OS installation, MS Office, desktop hardware/software, and basic networking concepts.Solid experience providing hands-and-feet support for network and data center equipment, including familiarity with Active Directory (user accounts, Exchange mailboxes, distribution lists).Good knowledge of iOS/Android device support, Windows image build process, and SCCM deployments.Strong customer service skills with excellent written and verbal communication abilities.Basic understanding of audio/video equipment and conference room setup; remote desktop connectivity tool experience required.Why Join Us?At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!