Digital Entertainment Revenue Supervisor

Job Purpose:To Develop unique Revenue plan & propositions for Twist products (Music & Games) & supports in Creating services model in alignment with the consumer strategy, vendors' roadmaps, IT, Technical and financial plans having the vision and long-term perspective that gives the organization direction.To obtain new customers for a business, product, or service. The goal is to find and attract potential customers who are likely to purchase the offering and become loyal, long-term customers.Some specific objectives of customer Retention may include:•In flow growth by Implementing Retention plan to engage new and existing customers, hence increase base sickness & revenues.•Activates the business requirements for the pricing strategy and Systems partnering with business, products & solutions team and other cross functional teams•Create compelling customer engagement propositions through building up insights to achieve sickness ambitions•Analyzing customer behavior, gathering information about customer complaints for better engagement propositions•Developing aggressive retention strategies based on customer feedback•Applying voice of customer on a planned engagement calendar, hence increasing customer satisfaction and loyalty•Develop a loyalty program catering for Music and Games products that increases product perceived value and base entanglements•Update, refresh and continuously improve the engagement propositions•Building positive relationships with customers and business associates.•Enhancing brand awareness: Effective customer Retention strategies can enhance brand awareness and establish a company as a leader in its industry.•Improving customer lifetime value: By engage high-value customers who are more likely to remain loyal and make repeat subscription, businesses can improve their overall customer lifetime value.•Creating a referral network: Happy customers acquired through effective customer Retention strategies can become advocates for the business and refer others, generating additional leads and revenue.•Boosting employee morale: Achieving customer Retention targets can motivate employees and boost morale, contributing to a more positive and productive work environment.•Measuring progress: Customer Retention provides a tangible metric for measuring the success of engagement offers, allowing businesses to adjust strategies accordingly.Job Description:The Digital entertainment Revenue & Base Management Music & Games Sr Analyst will be responsible for Executing strategies and Retention plan to attract new customers, while also increasing revenue and profitability. This includes identifying key product strength and engagement key factors along with implementing effective retention tools, and maintaining strong relationships with key stakeholders. The ideal candidate will have a proven track record of success in customer retention, as well as a deep understanding of the digital entertainment industry and its evolving trends.Execute comprehensive customer retention strategies that align with business objectives, including market research, target market identification, and campaign planning.Attend regular meetings to discuss performance challenges and remedial plans vs voice of customer needsCommunicate, monitor and maintain performance standardsEnsure resolution of escalated customer queries and complaints through different platformsCollaborate with cross-functional teams, including Sales, Product, and Finance, to ensure alignment and maximum impact of customer retention initiatives.Stay up to date with industry trends and developments and apply this knowledge to continuously improve customer retention strategies and tactics.Provide regular reporting and insights to senior management on customer Retention performance, opportunities, and challenges.Qualifications:Bachelor's degree in Marketing, Business Administration, or a related field.At least 3 years of experience in customer Retention, marketing, or sales, preferably in the telecommunications & Digital entertainment.Proven track record of success in developing and executing successful customer Retention strategies that drive revenue and profitability.Strong understanding of the telecommunications & Digital Entertainment and its evolving trends, as well as the needs and preferences of customers. Clear Awareness with corporate organizational structure and departmental dependenciesAwareness of Telecommunication & Digital Entertainment players and regulatory guidelinesGood Command of English language (written & spoken)Expert in conflict resolutionsHandle Executive and budgetary Decisions effectively InnovationContinuous development for new telecom solutions and servicesDevelopment of cross functional programs to fulfil financial targets Skills & Abilities:Excellent Analytical Skills.Very Good Experience in Handling cross-functional activities between different teams / Departments (Technical, Commercial, IT, ISP...)Excellent leadership and management skills, with experience leading cross-functional teams and mentoring junior staff members.Strong analytical and problem-solving skills, with the ability to collect and analyze complex data sets and draw meaningful insights.