Emp Specialist Life Cycle

JOB TITLEEmployee Specialist Life Cycle | MAF Global Solutions | GS - People & OrganisationRole SummaryAs ELC Specialist you will be responsible for the employees’ Offboarding process. You will be the first point of contact for managers and employees regarding Offboarding queries. It will include collaboration with internal and external parties to ensure effective and up to date HC service delivery. Support managers and employees to work within the HC service delivery module and encourage their use of self-service functionality within SuccessFactors.ROLE PROFILEDeliver customer focus support and customer oriented Advisory service to the business across the while organization and achieve the defined KPIsProvide the accurate answer to employee’s queries, seek support from third party or escalate if necessary.Understand customer needs and adjust the support according to the customer needs, and proactively work to solve the route cause for the queries.Monitors and approves all data changes made through the self-service portal.Ensure SuccessFactors Data Accuracy for the assigned account and tasksSuccessFactors and the ticketing tool Time maintenance for the assigned tasksTrain and guide the new HC Ops Associate on all the relevant activitiesManage the monthly tracker of their relevant OpCosRequirements3-5 years’ experience in a HR services environment.Strong Time Management skillsAbility to work under pressure and tough deadlinesKnowledge of Labor LawsExcellent Communication skillsSuccessFactors knowledgeWhat We OfferAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.