Job DescriptionThe End User Support Assistant Manager assists in leading the IT support team responsible for delivering high‑quality technical support services to all end users. This role ensures IT incidents, service requests, and technical issues are resolved efficiently, while also improving support processes, user satisfaction, and team performance.ResponsibilitiesOversee daily operations of the service desk and onsite support teams.Handle escalated technical issues and ensure timely resolution.Support users with hardware, software, network connectivity, and enterprise applications.Ensure consistent delivery of excellent customer service.Assist with deployments, upgrades, patching, and maintenance of end‑user systems.Support enterprise tools such as Microsoft 365, collaboration platforms, and endpoint management solutions.Collaborate with other IT teams (Infrastructure, Network, Security) to ensure smooth operations.Support inventory tracking of laptops, desktops, mobile devices, and peripherals.Assist with license compliance and lifecycle management of end‑user equipment.Ensure adherence to cybersecurity policies and end‑user security requirements.Support implementation of secure configurations, MFA, and endpoint protection.Participate in audits and enforce compliance guidelinesQualificationsBachelor’s degree in IT, Computer Science, or related field.4–7 years of experience in IT support or service desk environment.Strong Knowledge OfWindows OS, macOS (optional), Office 365, Active DirectoryEndpoint management tools (Intune, SCCM, Qualys, etc.)ITIL practices and service management processesExcellent communication, leadership, and customer‑service skills.Ability to manage escalations and prioritize tasks under pressure.