English Chat & Email - customer support

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that address the unique needs of each client’s business and customers. With strong global coverage and a deep understanding of diverse cultures, ETISAL International combines industry best practices with advanced technologies to improve customer experiences. The company emphasizes transparency, flexibility, integrity, and a passion to serve while continuously enhancing its management and operational standards. Team members are part of a culture that values human capital, quality, and exceeding client expectations.Qualifications Strong customer-facing skills, including Customer Support, Customer Service, and a commitment to Customer Satisfaction.Excellent Communication abilities, with clear, concise writing skills for chat and email interactions.Ability to perform basic Troubleshooting, identify root causes, and provide step-by-step guidance to customersPrevious experience in a contact center, BPO, or similar customer support environment is preferred.Strong attention to detail, time management, and the ability to handle multiple conversations simultaneously.Fluency in EnglishWhy Join Us?Salary: Up to 16k Net EGP.Performance Incentives: Monthly bonuses up to 3,500 EGP.Rotational shifts (The latest shift ends at 10:00 PM).Comprehensive Social & Medical Insurance, plus fully Paid Training.Transportation provided directly from Metro Seknat El Maadi.