OverviewAs a Fleet Control Shift Lead, you will play a critical leadership role within the Fleet Control Tower, driving operational excellence, safety compliance, and real-time performance management across multiple geographies. You will lead a team responsible for monitoring fleet activities, identifying safety violations, and ensuring timely escalation and resolution through advanced telematics and AI-driven systems.This is a high-impact, shift-based role requiring strong leadership, data-driven decision-making, and the ability to operate in a fast-paced, global shared services environment. You will also act as a key enabler for continuous improvement, system optimization, and service delivery excellence aligned with defined SLAs and KPIs.ResponsibilitiesLead, coach, and develop a team to consistently deliver against SLAs, KPIs, and operational targetsMonitor real-time fleet operations and ensure immediate escalation of safety violations through appropriate channelsDrive a culture of safety, accountability, and compliance with company and legal standardsManage workload distribution across the shift based on live data inflow and operational prioritiesOversee data accuracy through uploading, consolidation, and validation processesAudit team actions to ensure proper handling of incidents, adherence to escalation protocols, and service catalog complianceOwn team performance metrics including OHS and NWOW scoresSupport system stability by reporting bugs, downtime, and coordinating with external vendors for enhancementsLead onboarding, training, and continuous coaching of new and underperforming team membersContribute to continuous improvement initiatives and process optimization through internal platformsSupport incident investigations by providing data and operational insightsMaintain and update process documentation, including DTPs and knowledge management systemsQualificationsMinimum 1-3 years of experience in a complex operations or shared services environmentProven team leadership and people management experienceStrong ability to work with multiple systems, tools, and ticketing platformsExperience in service management and operational workflowsSolid analytical mindset; SQL, Power BI, or data analysis skills are a strong advantageExcellent multitasking and time management capabilities in high-pressure environmentsStrong communication skills with the ability to work across diverse geographies and culturesHigh level of ownership, accountability, and attention to detailCommitment to safety standards and operational compliance