- Own and manage the post-onboarding fulfilment funnel from account initiation to physical signature and activation.- Expand the network of activation points (POPs) in line with customer demand and strategic coverage.- Design and execute targeted campaigns to drive fulfilment completion.- Analyze drop-offs in the fulfilment funnel and take action to address bottlenecks and delays.- Optimize the process flow for fulfilment agents to enhance efficiency and reduce turnaround time.- Regularly report on fulfilment KPIs, daily performance vs targets, and campaign impact.- Collaborate with operations, sales, and compliance to streamline fulfilment-related processes.- Ensure fulfilment agents are well-trained, equipped, and motivated to perform.- Use data to drive decisions around new location openings, resource allocation, and process improvements.- Monitor customer feedback and field challenges to continuously improve the fulfilment experience