Group Mining Technologies Specialist

Job Objective:To provide leadership and unique expertise in Mining Technology Enabled Solutions, development and successful implementation of advanced mining technology solutions across the business. The role ensures that technology initiatives deliver measurable customer and commercial value through continuous development, operational stability, and effective support throughout pre‑sales and post‑sales stages.Job Responsibilities:Technical ExpertiseMaintain expert-level knowledge of evolving Mining Technology Enabled Solutions (MTES) offerings through continuous self-study, formal training, and certifications.Stay up-to-date on all MTES hardware, software, installation requirements, and best practices, while monitoring competitor mining technology offerings to inform strategic decisions.Spearhead the continuous development and innovation of the mining technology domain.Establish and execute strategic roadmaps for next-generation digital solutions, ensuring the organization’s technology offerings remain cutting-edge and aligned with future industry needs.Pre-SalesBuild compelling value propositions using customer data insights to support the sales process.Provide MTES-focused training and guidance to Business Unit teams to strengthen pre-sales capabilities and ensure consistent, informed messaging to customers.Lead high-impact pre-sales engagements by designing tailored technology solutions that meet specific customer needs.Orchestrate customer demonstrations and proof-of-concept trials – integrating both Caterpillar and complementary third-party hardware/software into turnkey solutions – to showcase value and secure commercial wins.Collaborate with Sales and Product Support teams to develop robust technical content for tender responses and proposals, ensuring all solution aspects are fully addressed.Post-Sales / ImplementationLead the planning and execution of MTES solution implementation projects in coordination with BU teams.Ensure each project achieves its scope, timeline, and quality objectives, delivering new technology solutions on schedule and to specification.Oversee the stability, performance, and ongoing support of all deployed MTES solutions across the organization.Work closely with BU and product support teams to promptly address technical issues, maintain reliable operations for all installed systems, and uphold high service standards post-deployment.Maintain and continuously develop critical data platforms and infrastructure (e.g., Cat MineStar) to support advanced data analysis and reporting for deployed solutions, regardless of physical server location.Lead initiatives to boost equipment connectivity and telematics datareporting (e.g., via Product Link) across customer fleets, maximizing data availability for condition monitoring and enhanced value delivery.Initiate and champion cross-functional projects to drive digital process innovation, integrating new tools and methodologies that improve efficiency in Sales, Service, and Product Support workflows.Manage and mentor the technology support teams, effectively allocating resources and fostering continuous skill development and process optimization to sustain high performance in technology deployment and supportEngagement & CommunicationAct as the principal technical liaison bridging internal leadership (e.g., Business Unit heads, Caterpillar Digital/MTES experts) and external stakeholders (especially major mining customers).Ensure technology initiatives and deployments are closely aligned with overall commercial objectives and the value commitments made to customers.Engage with mining customers at all organizational levels – through sales calls, site visits, and business reviews – to gather operational data and requirements.Use these insights to design optimal MTES solutions and clearly communicate the business value and ROI of proposed technologies in language that resonates with both technical and non-technical audiences.Proactively communicate all MTES-related updates, product developments, and best practices to relevant internal parties (e.g., sales teams, product support, management). This ensures cohesive understanding across the organization and enables teams to capitalize on new features or improvements in ongoing engagements.Work closely with Caterpillar’s MTES specialists and support teams throughout the pre-sales and post-sales lifecycle.Leverage Caterpillar’s expertise to advance sales opportunities, expedite solution deployment, and coordinate the maintenance and troubleshooting of deployed systems – thereby providing a seamless support experience for customers and the business.Job Qualifications:Bachelor's degree of Engineering, IT or similar professional experienceMinimum of 5 years of professional work experience with a minimum of 3 years’ experience in technical or technology related roles.Experience working cross-functionally, across multiple countries and with third-party vendorsIn depth understanding of technical component-based design processesGood understanding of essential marketing disciplines.Good understanding of Caterpillar machine application and mining environment processes and proceduresProficiency at communication and content production.Enable to interpret caterpillar wiring schematics and determine connection points for system interfacesProficient on data manipulation tools such as power bi, MS Excel and Access; new technology tools