Help Desk Team Lead

Core Responsibilities: -Strong experience in dispatching issues.Monitoring the performance of team and escalate issues to IT Managers.Strong knowledge of ITSM guidelinesVery good experience with IT tools support techniquesExperience in supporting infrastructure and HIS systems.Lead helpdesk team/s, who provide support to hospital users.Design and implement an operations and communication strategy to promote a positive brand and image for the team.Monitor the team’s timely resolution of requests and issues to ensure service level commitments are consistently met.Troubleshoot hardware and software issues, acting as an escalation point for the team as needed.Support and assist program management of end user onboarding and off boarding activities.Act as a key contributor for defining, delivering, and supporting IT solutions and initiatives; a wide degree of creativity and initiative is expected.Work with management and teams to set goals, achieve results and be accountable for IT service level commitments and strategic plans.Qualifications: -Bachelor's degree in information technology, computer science or related field or equivalent experience.3+ years’ experience in IT operations in supervisory level.At least 6 years of experience in IT preferred within healthcare field.