Hospitality Team Leader

Job PurposeResponsible for overseeing day-to-day hospitality operations across housekeeping, catering, and buffet services. The role ensures smooth, efficient, and high-quality service delivery that meets organizational standards and enhances the workplace experience. This position involves supervising hospitality staff, managing service KPIs, and continuously improving operational performance.Key ResponsibilitiesOversee daily hospitality operations including housekeeping, catering, and buffet services to ensure service quality, cleanliness, and efficiency.Supervise and coordinate hospitality team members, ensuring proper task assignment, performance monitoring, and staff discipline when needed.Monitor and report on monthly KPIs related to hospitality performance (e.g., service quality, hygiene standards, responsiveness).Ensure adherence to health, safety, and hygiene regulations across all hospitality functions.Coordinate with vendors and contractors to maintain service standards and resolve issues promptly.Respond to internal client feedback and implement improvements based on satisfaction levels.Conduct routine inspections of hospitality service areas and report maintenance or quality issues.Support planning and execution of corporate events or VIP visits, ensuring hospitality readiness.Train and develop team members to enhance service quality and ensure compliance with company standards.Maintain hospitality inventory and coordinate with procurement for restocking and service materials.Qualification & EducationEducation: Diploma or Bachelor's degree in Hospitality Management, Hotel Administration, Facility Management, or a related field.Years of Experience: 5-7years, experience in hospitality or facility services.