Information Technology Lead

KEY ACCOUNTABILITIES:Systems Infrastructure ManagementAdminister and manage on-premises and cloud-based systems, including servers, virtualization platforms, and core enterprise applications.Ensure high availability and optimal performance of all systems through proactive monitoring and capacity planning.Lead system upgrades, patching cycles, and lifecycle management.Monitor system performance, availability, and security to ensure business continuity.Troubleshoot complex technical issues and provide advanced technical support.Evaluate emerging technologies and provide recommendations for infrastructure modernization and digital transformation initiatives.Operations & Service DeliveryOversee day-to-day IT systems operations, ensuring SLAs and KPIs are consistently metAct as escalation point for complex incidents and problem management.Drive root cause analysis and implement permanent fixes to prevent recurrence.Security & ComplianceEnsure systems are compliant with corporate security policies and standards.Support implementation of cybersecurity controls (e.g., hardening, access control, vulnerability management).Work closely with security and audit teams during assessments and remediation activities.Cloud & ModernizationSupport the adoption and operation of cloud services in alignment with group cloud strategy.Lead cloud migration projects, including assessment, planning, execution, and post-migration optimization.Participate in migration initiatives from on-prem to cloud environments.Ensure cost optimization and performance efficiency of cloud resources. Project DeliveryLead or support local and regional IT infrastructure projects.Coordinate with vendors and internal stakeholders to ensure timely and quality delivery.Maintain proper documentation, change management, and handover processes.Vendor & Stakeholder ManagementManage local IT vendors and service providers, ensuring service quality and contractual compliance.Collaborate with business stakeholders to understand requirements and translate them into IT solutions.Act as a bridge between local operations and regional IT leadership.Governance & ReportingEnsure adherence to IT policies, standards, and operating procedures.Provide regular reporting on system performance, risks, and ongoing initiatives to the IT Infrastructure Manager.Maintain accurate documentation of systems architecture and configurations.Academic and professional qualifications: Bachelor’s degree in engineering, Computer Science, Information Technology, or any related field.Experience: Proven experience in managing enterprise environments across on-prem and cloud.5-8 Years of experience in FMCG or multi-site environments is an advantage