Responsibilities:Own, investigate, and resolve customer technical issuesCollaborate across teams using advanced troubleshooting toolsShare knowledge and build communities with peersIdentify product/process improvements and contribute to innovationsWhat We’re Looking ForBachelor’s degree in Computer Science, IT, or related fieldHands-on experience in technical support or consultingExperience in WSUS, SMS, SCCM, 2007 / 2012 and Microsoft IntuneOperating Systems Concepts - Active Directory, Security, OS InternalsNetworking concepts - DNS, protocols, DevicesIIS Concepts - Configuration, ISAPI, Architecture, SSL and KerberosMemory Management conceptsTools - Netmon, Perfmon, SQL ProfileBasic SQL Server Administration conceptStrong knowledge of Windows Server (2003–2012), SQL, and IIStrong experience in Windows 2003, 2008, 2008 R2 and 2012 serveLanguage SkillEnglish proficiency requiredGerman, French, or Italian is a plus.