Ahram Security Group · Sharkia, Egypt · Posted 2026-06-16
JOB PURPOSEProvide users with fast and useful technical support service on company-supported computer applications and platforms.Troubleshoot problems and advise on the appropriate action. do assigned tasks from IT infrastructure team.assure a valid backup from all machines which connected to production linessolve hardware or software issues related to user's device.TASKSRespond to requests for technical assistance in person, via phone, electronically (email or tickets)Deliver IT assets for new employees based on business needs and make sure the signing of asset property formManage and develop IT assets sheets Annual inventory for all IT assets in companyMake sure that all IT assets have unique Barcodeget best offers, quality, and efficiency of new IT consumables needs Diagnose and resolve technical hardware and software issues Research questions using available information resourcesAdvise user on appropriate action Follow standard help desk procedures Redirect problems to correct resourceIdentify and escalate situations requiring urgent attention Inform IT manager of recurring problemsStay current with system information, changes and updates. Assist for the technical support annual budgetUpgrade users’ devices upon compony policy Check the availability of IT assets stockEXPERIENCE2- 3 years proven experience as service desk engineerEDUCATIONBA. Degree in Computer Science, Information Systems, or related field
Ahram Security Group is an Egyptian manufacturer of mechanical security products including locks, safes, and entry systems. The company supplies residential, commercial, and institutional customers across Egypt and the broader region.
What you should know
1,200+ Manufacturing Experts: Employs a highly trained team of 1,200 experts across 3 manufacturing plants
Explosive Production Growth: Produces more than 10 million locks annually, a massive growth from its start of 10 locks per day
1,000+ Security Models: Offers a diverse portfolio of over 1,000 models ranging from simple mechanical locks to smart access technology
How they work
Confidence — Approaching the global and local markets with boldness.