Dear Candidates,We are hiring for a Middle Technical Support Engineer (Azure) in Egypt for our client in Insurance domain.Exp: 2+ yearsLocation: EgyptCandidate Current Location: EgyptSkills Required: Azure, Devops, Technical Support, ITIL, Troubleshooting, Azure CLI, Shell scripting, Azure AdministrationRole:2+years in a technical support or IT support roleStrong hands-on experience with Microsoft Azure administration: Azure Virtual Machines, Storage, Networking Azure Active Directory (Entra ID), Monitoring tools (Azure Monitor, Log Analytics)Experience into operations sideProficiency in: Azure CLI and Shell scripting (Bash / PowerShell)Ability to automate operational tasks and troubleshooting stepsUnderstanding of cloud architecture and troubleshooting methodologiesExcellent communication skills in English (C1 or higher – written and spoken).Basic knowledge of server hardware, software, and operating systems.Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM).Proven experience in troubleshooting and problem resolution. Ability to analyse complex technical issuesExperience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc.Ability to work independently and manage multiple tasks.Good analytical and problem-solving skills.Good time management and prioritisation skills.Strong communication and customer service skills.Eagerness to help and provide service to users.Nice to have:Azure Administration Certification (Microsoft Certified: Azure Administrator Associate (Exam AZ-104))Practical experience with ITIL processes, ability to explain lifecycle of each issue typeKnowledge of dynamic alerting and anomaly detection in monitoring tools.Experience in 24/7 support environments / shift workResponsibilities:Respond to support incidents and service requests via defined communication channels in line with SLAsInvestigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysisPerform advanced technical troubleshooting, including root cause analysis and validation of resolution approachesResolve complex technical issues through research, issue reproduction, and collaboration with internal support and engineering teamsTake ownership of critical (P1) incidents, including escalation management, coordination, and stakeholder communicationAct as Incident Manager during Major Incidents when requiredEnsure timely documentation of incidents, including postmortems and root cause analysis for critical issuesMaintain and contribute to knowledge base content, ensuring accurate and up-to-date documentationMonitor incident trends, gather and report support metrics, and track resolution progressCollaborate with external vendors where required to support issue resolutionExecute database and system changes in production environments in line with change management processesAnalyze and optimize system and database performance, including query tuning, indexing, and configuration improvementsSupport high availability and disaster recovery (HA/DR) activities, including setup, failover testing, and capacity planningPerform security hardening, patching, and upgrade activitiesParticipate in large-scale upgrades, migrations, and patch management initiativesProvide proactive recommendations for system optimization, cost efficiency, and architectural improvementsEnsure stability, reliability, and business continuity of enterprise systemsContinuously identify and propose improvements to support processes and operational efficiencyAct as a reliable and customer-focused point of contact, clearly communicating progress, actions, and resolutionsIf you find above job description relevant to your profile, then do DM me or forward me your resume on Ankita.Soni@intellias.comRegards,AnkitaAnkita.Soni@intellias.com