Mobile Sales Applications Support Analyst

Job Summary:We are seeking a proactive and detail-oriented Mobile Sales Applications Support Specialist to join our IT team. The successful candidate will play a key role in supporting, maintaining, troubleshooting, and enhancing mobile sales applications while ensuring smooth day-to-day operations and compliance with IT service standards.The role requires strong analytical and problem-solving skills, cross-functional collaboration, and the ability to provide technical support across mobile applications, systems, and related IT services.This position requires working remotely during night shifts.Key Responsibilities:Actively participate in analyzing and resolving technical issues related to mobile sales applications.Support the Mobile Sales Applications Unit Manager in daily operations and technical activities.Demonstrate advanced critical thinking and troubleshooting capabilities for cross-functional and technical issues.Perform Level 1 and Level 2 support for mobile sales applications when required.Ensure the availability and smooth operation of mobile sales applications such as MIRA, SHELVS, Tracking, and other related systems within agreed IT service levels.Implement required changes, enhancements, and updates to mobile sales applications to ensure continuous improvement and operational stability.Investigate, resolve, test, and deliver system updates while preparing Root Cause Analysis (RCA) reports according to IT policies and procedures.Ensure proper investigation and resolution of incidents, tickets, and technical problems related to mobile applications, systems, cloud hosting, networks, and data center services.Maintain accurate service desk documentation, records, and operational processes.Conduct weekly reviews with business users and management regarding incidents, tickets, and change requests.Prepare and submit weekly reports related to support tickets, incidents, and change requests.Work closely with internal IT teams, business stakeholders, vendors, and application partners to achieve agreed IT objectives and service standards.Ensure compliance with organizational IT policies, procedures, and quality standards.Provide the required support levels (Level 2, Level 3, etc.) and problem management for systems and networks to ensure uninterrupted business operations.Support and maintain IT inventory processes for data center equipment, network devices, and IT assets on a quarterly basis or as requested.Report activities, tasks, and operational updates to the Mobile Sales Applications Unit Manager, Applications Manager, or IT Manager as required.Perform any additional IT-related tasks assigned by management to support business needs and enhance IT service delivery.SkillsQualifications & Skills:Bachelor’s degree in Information Technology, Computer Science, or a related field.Proven experience in application support, IT operations, or mobile sales applications.Strong troubleshooting, analytical, and problem-solving skills.Experience with service desk operations, incident management, and change management processes.Familiarity with mobile sales applications, cloud hosting, networking, and data center operations is an advantage.Strong communication and coordination skills.Ability to work under pressure and manage multiple priorities.Good documentation and reporting skills.Knowledge of IT service standards and SLA management.Here’s what you can look forward to as part of our teamProfessional and collaborative work environment.Opportunities for learning, development, and career growth.Exposure to enterprise-level applications and IT operations.Competitive compensation and benefits package.Social and Medical insurance and additional benefits.We empower our team members with trust and responsibility. You’ll have the freedom to innovate, suggest improvements, and own your projects