MedNet Egypt is one of the leading managed care service organizations that caters to healthcare needs. We are looking for a skilled Onboarding Officer who will be responsible for executing onboarding activities by ensuring accurate collection, validation, and tracking of all required documentation, acting as a key gatekeeper to ensure smooth and error-free policy implementationYour JobCoordinate with Sales and Portfolio teams to understand policy structures, requirements, and special conditionsPrepare client-specific onboarding checklists and documentation requirementsReview previous onboarding records to identify missing, incomplete, or expired documentsConduct onboarding meetings (virtual or in-person) with brokers and policyholdersEducate stakeholders on onboarding procedures, documentation requirements, and timelinesCollect, validate, and manage all mandatory and conditional onboarding documentationTrack outstanding requirements and proactively follow up on pending documentationMaintain accurate records and status updates in the NIGO Tool and onboarding tracker. Ensure compliance with regulatory, contractual, and internal documentation standardsIdentify, communicate, and resolve NIGO (Not In Good Order) cases and documentation deficienciesCoordinate with internal stakeholders, including Underwriting and Service Account Management (SAM), for census changes, updates, and card deliveryAct as the single point of contact (SPOC), provide regular stakeholder updates, and submit validated onboarding cases to the Processing teamYour ProfileStrong attention to detailsExcellent coordination and follow-upCommunication and client handlingAbility to manage multiple cases simultaneouslyProblem-solving skillsBasic system proficiency (tracking tools, portals), Insurance experience, Client onboarding experience