At Iqor, we’re looking for motivated and experienced Supervisor to join our growing team. Collections/Retention/Telesales experience is preferred but not mandatory — if you have a strong leadership background and a customer-oriented mindset, we’d love to hear from you.About IqoriQor CXBPO™ is a trusted partner in intelligent customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 45,000 employees across 11 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycleAbout the RoleOperations supervisor will be responsible for leading a team of customer service representatives experienced in Collections/Retention/Telesales , driving performance, coaching, and supporting their professional development.Key ResponsibilitiesFacilitate and assist the team through individual coaching sessions and team meetingsMonitor daily performance and implement improvement plans when neededEnsure compliance with internal policies and proceduresOversee team attendance and administrative mattersEnhance the customer experience and ensure satisfactionHandle complex calls when requiredPrepare reports on team performance and key metricsProvide extra support for underperforming team membersQualificationsMinimum 1 year of experience as a supervisor.Must have experience in Collections or Retention.Excellent English communication skills, written and spokenProficiency in MS Office toolsStrong leadership, analytical, and problem-solving abilitiesCustomer-oriented mindset and ability to manage stress and conflicts