Business Circles · Al Jizah, Egypt · Posted 2026-04-20
About the RoleWe are seeking an experienced Technical Consultant based in Egypt to provide implementation, configuration, training, and post-implementation support for hotel and restaurant clients in Saudi Arabia. The role focuses on Oracle Hospitality solutions including Opera PMS, Opera Cloud PMS, Sales & Event, OXI, and Infor SunSystems.What You’ll Do• Configure, install, train, and support Opera PMS, Sales & Event, OXI, and related interfaces.• Manage and resolve customer support requests via ticketing system, phone, or email.• Analyse and troubleshoot application issues with timely resolution per SLA commitments.• Maintain accurate records of incidents and resolutions in the ticketing system.• Provide technical and operational training to hotel staff during implementation and go-live.• Handle application upgrades, system migrations, and post-live support.• Liaise with customers and internal teams for effective communication and follow-up.• Stay updated with product releases and adhere to support procedures.What We’re Looking For• Minimum 3 years’ experience implementing and supporting Oracle Hospitality solutions (Opera PMS, S&C, OXI, Simphony POS).• Experience in hotel or restaurant system management, front office, reservations, or accounting is a plus.• Knowledge of Oracle database, APIs, and reporting tools.• Experience with Windows Server environments and networking basics.• Bachelor’s degree in IT, Computer Science, Hospitality Management, or related field.• Strong analytical, troubleshooting, and problem-solving skills.• Excellent written and verbal communication in English. Fluency in Arabic is an advantage.• Customer-focused with the ability to handle pressure and meet deadlines.• Willingness to work shifts, weekends, or public holidays when required.• Ability to travel if necessary.Salary & Benefits competitive salary (USD) will be offered based on qualifications and experience. Benefits as per Egyptian labour law.LocationEgypt – Work from OfficeHow to ApplySend your CV and a brief cover letter to sadek@circles.business Please mention “Opera PMS Consultant – Egypt” in the subject line.