Company DescriptionEnigma Genomics is a global pioneer in next-generation sequencing solutions, offering innovative approaches to decode the human genome and provide personalized genetic insights. We have a strong presence worldwide and in the Middle East, and we use cutting-edge AI tools and advanced diagnostic technologies. Our mission is to improve lives through the power of genetic medicine and empower individuals with knowledge about their health and well-being.Job SummaryThe Patient Care Specialist is responsible for supporting patients throughout their healthcare journey by providing education, guidance, and clear communication regarding laboratory tests, procedures, and services. This full-time remote role ensures a positive patient experience and effective understanding of medical instructions.Key ResponsibilitiesEducate patients about laboratory tests, procedures, and service processes in a clear and professional manner.Respond to patient inquiries and provide accurate information regarding testing and preparation requirements.Coordinate with clinical and laboratory teams to ensure smooth patient experience and follow-up. Support patients before and after testing procedures, ensuring clarity and understanding.Maintain high standards of patient satisfaction and service quality.Document patient interactions and maintain confidentiality of patient information.Provide clear instructions for sample collection and preparation when needed.Support patient engagement and awareness initiatives.Qualifications & RequirementsBachelor’s degree in Healthcare, Life Sciences, Biotechnology, or related field.1–3 years of experience in patient support, healthcare customer service, patient education, or clinical coordination.Strong interpersonal and communication skills.Ability to explain medical and laboratory information in a simple and professional way.Compassionate, patient-focused, and detail-oriented.Strong English communication skills (written and spoken) required.