Personal Banking Advisor.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group
Mashreq Corporate & Investment Banking Group · Posted 2026-04-06
Interact with customers over the phone to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the telephone on the spot.Convert sales opportunities to meet financial targets.Clarify and explain procedures and products over the telephone.Capture and report customer feedback towards continual product development.Operates in a Call Centre environment where the interface with customers is over the telephone.Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.Mostly related to explaining procedures or providing information regarding retail banking products.Also involves root cause analysis and reversals of charges and fees when necessary.
About Mashreq Corporate & Investment Banking Group
Banking
Mashreq Corporate & Investment Banking is the corporate banking division of Mashreq Bank, a UAE-based bank with operations across the Middle East, Asia, Europe, and the Americas. The unit provides corporate banking, trade finance, and investment banking services to large corporates and financial institutions.