Policies and Procedures Officer / Senior Officer

Job Summary: We are seeking a Policies & Procedures Officer / Senior Officer to support the development, review, update, communication, and lifecycle management of business policies and procedures while ensuring documentation quality, governance, and compliance with approved standards. Job Responsibilities:Draft, review, and update policies, procedures, process documentation, and governance documents.Coordinate with stakeholders to collect inputs, comments, and approvals.Maintain document lifecycle, version control, repository, and review tracking.Support governance reviews, audit readiness, and regulatory compliance.Prepare awareness materials and support continuous improvement initiatives.Job Qualifications:Bachelor’s degree in Business Administration, Law, Finance, Economics, Banking, Information Systems, Industrial Engineering, or a related field.MBA, Master’s degree, or executive education in Policy Management, Governance, Operational Excellence, Business Process Management, Risk Management, Compliance, or Banking Operations is a plus.Officer: 2–4+ years of relevant experience in documentation, banking operations, policy support, compliance support, governance, administration, or process documentation.Senior Officer: 4–6+ years of relevant experience in documentation, banking operations, policy support, compliance support, governance, administration, or process documentation.Banking or financial services experience is strongly preferred, with proven exposure to institutional policy frameworks, procedure development, regulatory alignment, documentation lifecycle management, central repository governance, stakeholder coordination, and audit readiness.Preferred Certifications:Preferred training/certifications in Policy Management, Governance, Compliance, Risk Management, BPM, Lean Six Sigma, or Banking Operations.