Manage customer complainsDevelop plans for projects/events/processes and ensure they are completed in a timely mannerMonitor progress of projects/events/processes to ensure deadlines are metCoordinate with stakeholders to ensure their needs are met throughout the project/event/processDevelop reports to track progress and provide updates to stakeholdersResolve any issues that arise during the project/event/processProvide administrative support as requiredFollow up with stakeholders to ensure satisfaction with the project/event/process Minimum of 2 years experience in a coordination roleVery good in English Excellent organizational skillsExcellent communication skills (written and verbal)Proficient in MS office and data entry; working knowledge of ERP software is a plusGreat attention to detail