Key ResponsibilitiesProject Leadership & SchedulingTeam Mobilization: Organize project teams, assign individual responsibilities, and provide clear workload direction to ensure team success.Planning: Develop comprehensive project schedules and drive the implementation of tactical and operational activities within defined scopes.Mentorship: Mentor team members by sharing best practices, offering advice, and fostering a positive, proactive team culture.Resource & Vendor ManagementAllocation: Determine resource requirements and coordinate the allocation of personnel, tools, and budgets.Vendor Integration: Manage vendor tasks by integrating them into the master project plan, tracking deliverables, and ensuring timely completion.Monitoring, Quality & Risk ControlMetrics Tracking: Monitor project progress, track key metrics (costs, timelines, staffing needs), and report regular status updates to stakeholders.Risk Mitigation: Actively manage risks, resolve obstacles, and provide swift solutions to keep projects on track.Compliance & Quality: Ensure all projects strictly align with internal/external quality standards (e.g., ISO guidelines), company policies, and relevant laws.Process OptimizationContinuous Improvement: Contribute actionable insights to develop internal policies, processes, and standards, aiming for continuous transformation.Professional Growth: Attend recurrent company-published trainings on a regular basis to keep skills sharp.Required QualificationsExperience3+ years of experience in project management, corporate performance management, business, or operational development.Education & CertificationsBachelor’s Degree in Business Administration, Economics, or a related field (preferred).Project Management Professional (PMP) certification is required.Lean Six Sigma Yellow Belt certification is highly desirable.A Master’s Degree in Change Management, Project Management, or Business Administration is a distinct plus.Language SkillsEnglish: C1 level proficiency or above (excellent written and verbal communication).What We OfferCompetitive salary package.Hybrid work model balancing office collaboration and remote flexibility.Comprehensive medical and social insurance.Continuous learning and professional development opportunities.
Teleperformance (TP) is a French multinational digital business services and customer-experience company. The group operates contact centers, content moderation, and back-office services in more than 90 countries, with multiple delivery sites in Egypt.
What you should know
High Transaction Volume: Processes approximately 50 million transactions annually across its platform
Vast Payment Network: Operates more than 3,000 retail touchpoints for digital services and payments
Digital Transit 101: Initially established its presence by focusing on the digitalization of public transportation ticketing systems