Monitor and evaluate customer service interactions.Ensure agents follow company policies and quality standards.Provide feedback and coaching points to improve agent performance.Identify common customer issues and report trends.Prepare quality reports and share insights with management.Support training and calibration sessions when needed.QualificationsPrevious experience in quality assurance or customer service is a plusStrong attention to detail Ability to evaluate calls, chats, and customer interactionsGood analytical and reporting skills Ability to provide constructive feedback to agents
Ariika is an Egyptian furniture brand that designs manufactures and sells affordable lifestyle home products - controlling the process from concept to showroom floor.
What you should know
Student-Led Roots: Founded as a student-led project with an initial investment of EGP 3,000 to rent beanbags on a university campus
Dominant Market Leader: Held a 70% market share of the Egyptian beanbag industry within its first few years of operation
100-Employee Retail Powerhouse: Operates with a team of nearly 100 employees and manages three flagship stores across New Cairo and Sheikh Zayed
How they work
Design is only good if it sells — Aesthetic decisions are always made with a price tag in mind — beauty that misses the Egyptian market is a failed brief
End-to-end ownership — Teams run problems from root cause to resolution; handing off to another department is a last resort not a default