Quality Management Planning, Development & Reporting Manager

Job Description:Ensure proper collaboration with cross-functional teams, including business development, product management, and operations to establish quality benchmarks, requirements, and performance goals.Review and ensure providing the needed recommendations to project management related to existing and new projects, to ensure satisfactory Quality Assurance standardsAnalyse the findings of the conducted surveys by quality management monitoring and reporting team, with the aim of presenting recommendations to address areas that have room for developmentImplement corrective actions and preventative plans to ensure that QA standards are met, including recommending changes to policies, processes and procedures.Analysing and reporting quality levels across all departments (Business, Control and Support functions).Review and ensure that the bank’s products/ services and customer touch points are properly evaluated vs. quality standards/ KSIs.Review the training materials and guidelines to embed certain quality standards and culture within the organisation.Review the preparations of the SLAs between customer touch points and all stakeholders across the bank.Review and ensure developing action plan for implementing the international standards of ISO certificates related to Quality Assurance.Set and monitor KSIs, analysing progress vs. plan, identifying trends, patterns and area of improvement. Ensure staying up to date with market trends, best practices in Quality management, sharing knowledge and insights with the Quality management team.Qualifications & Experience: Bachelor's degree in economics, finance, business or related fieldMinimum of 10 years of banking experience MBA / Professional Diploma in quality management / Six Sigma Certification / or any professional certificates “degree” is a plusSkills:Fluent spoken and written EnglishExcellent communication & interpersonal skillsExcellent problem-solving skillsStrong analytical skillsManagerial skillsExcellent command of MS Office and Projects Excellent Presentation Skills