Arab African International Bank · Cairo, Egypt · Posted 2026-06-01
Job Description:Cash Transactions1- Handle all Teller function accountabilities when assigned as a Teller.2- Process customers’ OTC (Over the counter) transactions; support Customer Service in sales through customers referrals and support branch sales through universal teller proactive outreach.Operations3- Handle all Operations Coordinator function accountabilities when assigned as an Operations Coordinator.4- Service complex customer walk-in transactions (e.g. transfers, cheques) and support Customer Service in sales through referrals.Floor Management5- Handle all Floor Manager & Quick Service Officer functions accountabilities when assigned as a Floor Manager or Quick Service Officer.6- Meet & greet customers and guide them to the right staff; help with missing documents and ensure seamless experience; Educate customers with ATM functionalities and services and support with online sign-ups utilizing demo account.7- Process simple customer transactions under 2 mins (e.g. debit card issuance request, cheque deposits, statement and letter issuance).Customer Relationship Management:8- Handle all Customer Relationship Officer accountabilities when assigned.9- Own and handle customer queries by taking ownership and responding in a timely manner.10- Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.11- Open all types of accounts (current, savings, time deposit, saving certificates).Qualifications & Experience:Bachelor's degree in accounting, finance, business or related fieldFrom 0 – 3 years of retail banking experience.Skills:Good communication skillsGood Problem-solving skillsDetailed oriented & well organized
Arab African International Bank is a leading Egyptian financial institution providing corporate, investment, and retail banking services across the Middle East. Established as a joint venture between Egypt and Kuwait, it focuses on driving economic growth through innovation and sustainable banking practices.
What you should know
First Multinational Bank: Established in 1964 as Egypt's first multinational bank through a joint venture between the Central Bank of Egypt and the Kuwait Investment Authority
Extensive Physical Reach: Operates an extensive physical network with 97 branches and 452 ATMs serving over 500,000 customers
$500M Green Bond: Issued Egypt's first sustainability bond valued at $500 million to support renewable energy and green building projects