Real Estate Customer Experience Manager

🚀 We’re #Hiring | Customer Experience Manager | for a leading Real Estate Development Company!📍 Hurghada – Red Sea | Full-time📩 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗽𝗹𝘆Send your CV to: 📧 careers@consultifybc.comA leading real estate development company in Hurghada is looking for an experienced Customer Relations Manager to lead customer experience and after-sales operations.This is a high-impact role for someone who can manage the full customer journey, improve satisfaction, and drive long-term client relationships.🔥 𝗪𝗵𝘆 𝗧𝗵𝗶𝘀 𝗥𝗼𝗹𝗲 𝗠𝗮𝘁𝘁𝗲𝗿𝘀You will be responsible for shaping the entire customer experience—from first interaction to post-handover—ensuring consistency, satisfaction, and retention.💼 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀Develop and implement customer experience strategy and service standards.Manage the full customer journey (Lead → Booking → Contracting → Handover → After-sales).Oversee CRM system and ensure proper tracking of customer interactions.Handle escalated complaints and ensure timely resolution.Supervise after-sales and handover operations.Monitor customer satisfaction metrics (NPS, CSAT, retention, referrals).Coordinate with Sales, Marketing, Projects, Finance, and Legal teams.Lead customer service and call center team performance.Improve communication across all customer touchpoints.Prepare customer experience and performance reports.✅ 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀8–12 years of experience in real estate customer experience / after-sales.Strong experience with CRM systems.Background in handover and after-sales operations.Excellent leadership and communication skills.Strong problem-solving and customer-centric mindset.Experience with a real estate developer is a must.💰 𝗪𝗵𝗮𝘁’𝘀 𝗢𝗳𝗳𝗲𝗿𝗲𝗱2 days off weeklyCompetitive salary package based on experience.Attractive commission scheme.Inspiring and professional work environment.Career growth and development opportunities.#CustomerRelations#CustomerExperience#RealEstateJobs#HurghadaJobs#RedSeaJobs#CRM#OpentoWork#Consultify