Manage the Service advisors of the service center and make sure they respect company policy and standards (6 steps customer handling principle)Follow up with spare parts for procurement of materials, specially the parts on VOR.Maintains a high level of self-hygiene and uniform appearance for himself and his staff.Ensure job controllers are feeding correct/proper operation number.Apply strictly company policy in terms of customer discount.Ensure that repairs are carried out within promised delivery time and estimated cost.Make sure the reception is always clean and presentable to ensure state of the art customer standardsMonitor closely the vehicles repairing and take necessarily action in case of delay. Coordinate properly with workshop and parts to ensure on time delivery.Make sure the training plan is properly followed by his staffMotivate his team to achieve CSI target, revenue target and upsells targets as defined by management Educational Requirements: Bachelor Degree in EngineeringSpecial Certification or Training Required: Driving licenseRequired Industry Experience: 3-5 years of experience (Same position)Technological Requirements: Very good Microsoft office suiteLanguage Requirements: Very good command of English
GB Corp is an Egyptian automotive and financial services powerhouse providing integrated mobility solutions, including vehicle assembly, distribution, and diversified non-bank financial services across the Middle East and Africa.
What you should know
Largest Egyptian Plant: Operates one of the largest automotive assembly plants in Egypt with a production capacity of 50,000 units per year
Regional Retail Giant: Maintains a network of over 100 after-sales service centers and showrooms across the MENA region
10,000+ Strong Team: Employs more than 10,000 people across its diverse business segments including passenger cars, buses, and construction equipment
How they work
Digital Transformation — Digital Transformation.
Clean Energy — Committed to advancing clean-energy solutions and sustainability across the Group's automotive and mobility businesses.