Relationship Officer - Sharm El Sheikh Branch

Job Purpose:Branches Network Relationship Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques while maintaining a high-quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date.Key Responsibilities:• Identifies customer needs and fulfils it with proper bank’s products or services.• Handles customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction.• Promotes and sells the bank’s products and services to achieve the yearly set targets.• Ensures that brochures are up to date and in place.• Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.• Uses cross-selling techniques with Suez Canal Bank existing customers.• Adheres to Branch Operating Model.• Ensures that customers’ profiles are updated through implementing the KYC principle (Know Your Customers).• Migrates customers to various channels (ATM, online Banking).• Carries out any task requested by the Relationship Manager and the Branch Manager.• Makes calls upon request to Suez Canal Bank existing clients.Job specification:• Bachelor’s degree in Business Administration or Finance.• 1 – 3 years of experience in customer service or any related field of work.