Company Description FlairsTech is an international, technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With more than 1,000 team members across five offices, the company supports over 100 global partners with services in software development and analytics, digital solutions, business operations, and customer experience. FlairsTech works closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to enhance processes and productivity. The organization emphasizes long-term partnerships and collaborative project delivery. FlairsTech’s culture is strongly focused on its people, valuing both team members and customers as key to its success.Role Description This is a full-time,Hybrid role for Sabre Travel Advisors with B2/C1 English proficiency, located in Maadi, The role involves using the Sabre Global Distribution System (GDS) to handle travel bookings, including flights, hotels, and other travel services, while ensuring accurate reservations and ticketing. Advisors respond to customer inquiries, provide travel options and recommendations, and manage changes, cancellations, and special requests in line with company and partner policies. Daily responsibilities include maintaining high customer satisfaction, following established workflows and service-level agreements, and documenting interactions and bookings in internal systems. Team members collaborate with colleagues and supervisors to resolve complex cases, optimize travel solutions, and support continuous improvement in customer experience.QualificationsCustomer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to delivering a positive experience.Strong Communication skills in English at B2/C1 level, both written and verbal, for clear and professional interaction with customers and colleagues.Practical experience or knowledge in Travel Arrangements and Travel Agency operations, preferably with hands-on use of Sabre GDS or similar systems.Ability to work on-site in Maadi, QLD, manage time effectively, and handle multiple bookings and inquiries in a fast-paced environment.Attention to detail, problem-solving skills, and the ability to follow standardized processes and travel policies.Comfort with using computer-based tools, CRM systems, and reservation platforms; prior experience in travel, hospitality, or customer support is an advantage.Willingness to work in shifts as needed, and to participate in ongoing training to maintain up-to-date knowledge of travel products and procedures.
Preparing for a Customer Service & Hospitality role
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.