About usClixx Digital Marketing is a performance-driven growth agency focused on helping ambitious businesses generate leads, increase revenue, and scale through digital channels. We work across competitive industries including healthcare, legal, home services, and multi-location businesses, with a strong focus on measurable ROI rather than vanity metrics.As we continue to grow, we are looking for an experienced Senior Account Manager to become the primary strategic contact for our clients, helping them achieve their business objectives while ensuring exceptional service delivery and long-term growth.⸻The roleWe are looking for a fluent English-speaking account manager with strong strategic thinking, excellent client communication skills, and a solid understanding of digital marketing.This role is not simply about project management. You will be expected to understand client businesses, build growth strategies, identify opportunities, coordinate internal teams, and ensure clients see measurable results from our work.You will act as the bridge between clients and our internal specialists across media buying, SEO, content, design, development, and automation.⸻Key responsibilitiesClient relationship management* Serve as the primary point of contact for assigned clients* Build strong long-term relationships with business owners and decision-makers* Lead client meetings, strategy sessions, and performance reviews* Manage client expectations and ensure excellent communication* Proactively identify opportunities to improve performanceStrategy development* Understand client objectives, challenges, and growth targets* Build digital marketing strategies tailored to each client* Develop quarterly and annual growth plans* Recommend the right mix of channels including SEO, paid media, content, social media, automation, and CRO* Present strategic recommendations confidently to clientsAccount growth* Identify upsell and cross-sell opportunities* Help clients expand into additional services and channels* Support retention efforts through strong performance and communication* Contribute to agency revenue growth through account expansionProject coordination* Coordinate internal teams to ensure projects are delivered on time* Translate client requirements into actionable tasks* Monitor campaign execution and project progress* Ensure quality standards are maintained across all deliverablesReporting & performance management* Review campaign performance across SEO, paid media, and other channels* Present performance reports in a client-friendly manner* Focus discussions on business outcomes, leads, appointments, revenue, and ROI* Help clients understand opportunities, risks, and next stepsProblem solving* Handle client concerns professionally and proactively* Escalate issues internally when required* Find practical solutions that balance client satisfaction with business objectives⸻What we’re looking for* 3+ years of account management experience* Excellent spoken and written English* Strong experience managing client relationships* Experience building marketing strategies and growth plans* Good understanding of digital marketing channels* Strong presentation and communication skills* Ability to lead client meetings confidently* Strong organisational and project management skills* Ability to manage multiple accounts simultaneously⸻Bonus points if you have* Agency experience* Experience in healthcare, legal, or local service industries* Understanding of SEO, Google Ads, Meta Ads, and CRO* Experience with HubSpot, ClickUp, Monday, Asana, or similar tools* Experience managing multi-location businesses* Upselling and account growth experience⸻What success looks like in this roleWithin your first 6 months, you will have:* Built strong relationships across your assigned accounts* Developed clear growth strategies for clients* Improved client satisfaction and retention* Increased account expansion opportunities* Become a trusted advisor rather than simply an account coordinator* Helped clients achieve measurable growth through our services⸻Why join Clixx* High-growth agency environment* Opportunity to work directly with business owners and decision-makers* Real ownership and responsibility* Performance-focused culture* Flexible working environment* Opportunity to influence strategy and client growth