The Senior Cloud Engineer - Azure (L3) is a senior technical role responsible for leading complex troubleshooting, conducting architectural reviews, and delivering high-impact cloud solutions for enterprise customers. The role combines deep Microsoft Azure expertise with strong customer engagement to resolve critical issues, enhance performance, and ensure alignment with best practices. The role also plays a key part in mentoring junior engineers, strengthening support capabilities, and contributing to the continuous improvement and technical direction of the support organization.Responsibilities:Lead complex technical investigations and architectural reviewsServe as the subject matter expert in a specialized domain (containers/kubernetes, serverless, networking, security, or data/analytics)Drive technical solutions for enterprise customersCreate technical content, including white papers and best practicesMentor L1 and L2 engineers and conduct training sessionsCollaborate with product teams on feature requests and improvementsRepresent the support organization in technical discussions with customersContribute to the technical direction of the support organizationLead customer Well-Architected ReviewsRequirementsBachelor's degree in Computer Science or related fieldMicrosoft Certified: Azure Solutions Architect Expert certificationAzure Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional)5+ years of experience with Azure services in another MSP or vendor support roleDeep expertise in specialized domain area: For Container specialization: Expert knowledge of Azure Kubernetes Service (AKS), Docker, and KubernetesFor Serverless specialization: Expert knowledge of Azure Functions, Azure Logic Apps, and event-driven architecturesFor Networking specialization: Expert knowledge of Azure Virtual Network, Azure ExpressRoute, and hybrid architecturesExperience leading technical projects and mentoring teamsStrong system design and architecture skillsAdvanced troubleshooting and performance optimization capabilities